The case review process allows a complainant to have their case reviewed where, despite having reported at least three separate incidents to one or more relevant bodies, the issue has still not been resolved to their satisfaction.
To meet the qualifying requirements for the case review procedure, the incidents will have to meet the following criteria:
They must be reported within one month of the behaviour occurring.
A complaint made to several agencies at or around the same time will only count as one complaint.
The completion of diary sheets as part of an investigation process will not be considered as a reported incident.
An application for a case review to be carried out needs to meet the following criteria:
Three separate incidents reported by an individual in a twelve-month period
The application for review has been made within six months from the date of the most recent incident reported
In any other case where a case review application is received that does not meet the above criteria, the relevant bodies may still consider the threshold for a case review is met, by taking account of any of the following factors:
The persistence of the anti-social behaviour about which the original complaint was made, or
The harm caused, or the potential harm to be caused, by that behaviour, or
The adequacy of the response to that behaviour.
You will receive acknowledgement of your request for an Antisocial Behaviour Case Review within five working days.
If you meet the threshold for an Antisocial Behaviour Case Review the first meeting will be held within 28 days.
You can request a review by completing the application form.
If following your application for a Community Trigger (Case Review) you are advised that the threshold is not met or following review you still remain dissatisfied with the outcome, you have a right to appeal the decision. You are entitled to have your review heard within 15 days of the appeal being received.